Terms & Class Policies
The practical terms for booking and attending Jess Wicks Pilates classes.
1. Booking and payment
Places are confirmed once payment is received. Six-week blocks are booked and paid for in advance. Pay as you go places are offered subject to availability. Prices are as shown on this website at the time of booking.
2. Cancellations and missed classes
A 12 hour cancellation policy applies. If you cannot attend, please let us know more than 12 hours before the class starts and, where there is space in another session, we will do our best to move you across. Classes cancelled inside 12 hours of the start time are non-refundable.
Block payments cover a reserved place for the whole block, so missed classes cannot generally be refunded or carried over beyond the block.
If we have to cancel a class, you will be offered a replacement session or a refund for that class.
3. Health, safety and your responsibility
Pilates is generally safe and adaptable, but you take part at your own risk. Please tell us before your first class about any injury, medical condition, pregnancy or recent surgery, and speak to your GP or a suitable health professional if you are unsure whether exercise is appropriate for you.
During class, work within your own limits, follow the instructions given and stop if something hurts. You remain responsible for your own wellbeing; where a modification is offered, please use it.
4. What to bring and how to arrive
Bring your own mat and water. Small equipment is provided. Please arrive a few minutes before the start so the class can begin on time; late arrival may be refused where it would disrupt the class or compromise safety.
5. Online classes
Live online classes are delivered via Zoom. You are responsible for your own space, internet connection and device, and for making sure the area around you is clear and safe. Classes must not be recorded, copied or shared without permission.
6. Events and workplace bookings
Private event and workplace bookings are confirmed by email and may be subject to a deposit and separate cancellation terms, which will be set out at the time of booking.
7. Behaviour
We want every class to feel welcoming. We reserve the right to decline or end a booking where behaviour is unsafe, abusive or disruptive to others.
8. Website content and intellectual property
All text, photography, class material and branding on this website belong to Jess Wicks Pilates and may not be reproduced without permission. Class sequences and recordings are for your personal use only.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise our liability is limited to the amount you paid for the class or booking concerned.
10. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.
11. Questions
Anything unclear? Email jesswickspilates@gmail.com and we will happily explain.